ATM & Card Associate II (Projects/Analytics/Vendor Coordination) (Hybrid)

Job description

The ATM & Card Associate II supports the execution of strategic initiatives across the bank’s ATM and card businesses. The role partners closely with strategy, operations, technology, risk, and frontline teams to translate data and insights into clear messaging and actionable outcomes to manage risk and support the day-to-day stability of the ATM and card programs. Position Accountabilities: - Support the planning, implementation, and execution of strategic initiatives related to ATM and card services. - Own assigned workstreams within ATM and card initiatives, including analysis, coordination, documentation, and follow‑up, with periodic updates to leadership. - Assist in the development of business cases. - Monitor and analyze ATM and card activity, trends, alerts, and performance metrics to identify risks, minimize disruptions, and support operational stability. - Assist with ongoing reporting, dashboards, and scorecards used to monitor ATM and card performance and inform decision‑making. - Troubleshoot and help resolve ATM and card‑related issues, coordinating with internal teams and vendors as needed. - Support frontline teams with inquiries, issue resolution, and escalations....