Process Owner - Customer Experience

Job description

Are you ready to drive impactful global sales and marketing processes in a fast-paced MedTech environment? We’re looking for a passionate and driven Process Owner- Customer Experience to join our Customer Experience team. In this role, you will lead and optimize our processes, with special focus on utilization of available digital platforms with a primary focus on Salesforce but also other systems such as ELQ and sales enablement system, while collaborating with diverse teams worldwide. The position is based here at our HQ and you can look forward to travelling 30-50 days/year. If you’re someone who thrives in a global environment and wants to make an impact, we’d love to hear from you. Key Responsibilities: You are successful in the role when you are established as a trusted partner to the markets and as a close collaborator of the Global Commercial Process Management team. - Harmonize and Streamline Processes: Harmonize and optimize business processes across global markets in line with strategic initiatives to improve customer experience and increase efficiency and effectiveness. - Continuous Improvement: Identify areas for process improvement to enhance productivity, improve ado...