Site Reliability Engineer - Observability

Job description

Application Support Engineer (Site Reliability Engineer) Location: Indianapolis, IN - onsite 3 days a week Overview: Are you a technical detective with a passion for scalable, performant, and resilient enterprise applications? Do you thrive in incident management and root cause analysis? Are you excited to collaborate with development teams to enhance application performance and reliability? If so, we want to meet you! Encora is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. What You’ll Do: As a Senior Application Support Engineer, you will: - Be part of a global production operations team responsible supporting external facing web applications. - Manage incidents, perform root cause analysis, and implement preventative solutions. - Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. - Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis. Key Responsibilities: - Provide 24/7 support a...