Patient Support Coord I

Job description

Overview The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported. Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. Responsibilities: The primary role of the Patient Support Coordinator is: Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status. Part-time positions are also available. Must be available from 7AM – 6PM Eastern, Central and Pacific time. - Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments. - Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances. - Effectively navigate systems to lookup existing patients’ information in our dental systems - Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments. - Foster...