Account Manager

Job description

About Us Location - Sydney, New South Wales Function - Global Sales: Department - Digital Sales: Working Pattern - Hybrid: Benefits – Benefits and Rewards: Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out. We are seeking an Account Manager to manage and grow relationships with existing mid‑market customers. This role focuses on driving revenue growth through account expansion, renewals, and customer retention while managing the full sales cycle from onboarding through to contract renewal and expansion. The Account Manager will serve as the primary point of contact for assigned accounts, working closely with internal teams to support customer success and deliver value across the Ideagen platform suite, including Plant Assessor, OpCentral, OnePlace, Damstra, Mail Manager, and other solutions. Responsibilities: - Manage and develop a portfolio of existing mid‑market customer accounts - Own the full customer lifecycle, including onboarding, renewals, upselling, and contract expansion - Identify and execute opportunities for revenue growth through upsell and cross-sell initiatives - Maintain accurate and up-to-...