Customer Service Consultant

Job description

Step into a role where customer experience truly matters.: As a Customer Service Consultant at VELUX Türkiye, you will be a key contact point for our customers, ensuring smooth order management, professional support, and a consistently high service level across all customer touchpoints. Meet your future team: You will join a collaborative Customer Service team based in Maltepe, working closely with colleagues in Sales, Marketing, Logistics, Finance, and Aftersales. Together, the team supports dealers, end-users, installers, construction companies, and architects across Türkiye. The environment is dynamic, customer-oriented, and strongly focused on teamwork and continuous improvement. What we offer: In this role, you will play an important part in delivering an excellent customer journey and supporting our commercial ambitions in the market. More specifically, your tasks will be to: - Provide professional customer service through available channels (phone, e-mail, tickets, chat, and in-person showroom support, where applicable) - Process customer orders and deliveries in SAP - Respond to customer inquiries and provide advice on products and logistics - Manage end-user leads by recei...