Specialist I, Customer Success

Job description

Overview Be the Voice of Shure as a Customer Success Specialist I The Customer Success Specialist I is a customer‑facing role within Shure’s Customer Experience team, ideal for someone who enjoys helping people, solving problems, and working with industry‑leading audio products. As the first point of contact, you’ll support customers throughout their journey - answering questions, qualifying needs, providing Tier 1 technical support, and guiding customers through software, cloud onboarding, and renewals. This role offers the opportunity to build deep product knowledge, collaborate with cross‑functional teams, and make a direct impact on customer satisfaction and loyalty. If you’re proactive, detail‑oriented, and energized by delivering exceptional service in a fast‑paced, technology‑driven environment, this role provides meaningful responsibility, growth potential, and the chance to represent a globally respected brand. This position will be on a hybrid schedule based out of our Niles, IL HQ! Responsibilities: - Independently handle all incoming phone calls, emails, and live chat messages regarding pricing, purchasing, tier 1 basic technical support, and repair for all Shure produc...