Customer Success Manager - BPL

Job description

Job Description Purpose of the role: To identify and capitalise on business opportunities, expansion of the customer base, relationship management, and driving of revenue growth. Accountabilities: - Execution of market research and analysis to support the identification of potential opportunities, market trends, and customer needs, to develop strategies for business growth. - Identification of leads through various channels such as networking, referrals, cold calling, and attending industry events. - Management of existing client relationships to understand their needs and identify opportunities for cross-selling or upselling banking products and services. - Development and execution of strategies to acquire new business and expand the customer base, including preparation of proposals, presentations, and negotiation of contracts. - Collaboration with product managers, credit analysts, operations, and other internal stakeholders to ensure seamless delivery of banking products and services to clients. - Forecasting of sales targets and tracking progress against goals, including regular reports on business development activities, pipeline status, and sales performance to management. -...