Manager, Technical Product Support

Job description

Launch Your Career with Cook Systems Since 1990, Cook Systems —a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking an experienced Technical Product Support Manager to lead our technical product support function. This role involves developing business strategies, managing a team to resolve customer technical issues, and liaising with sales and engineering teams to ensure seamless product support and development. The manager will play a pivotal role in maintaining and building strong customer relationships to achieve business objectives. Responsi...