VP of Subscription, Retention & CX

Job description

Want to own the growth and profitability of a 9 figure subscriber business? Freebird® is a 9-figure DTC brand serving over 2 million customers and redefining shaving for the modern consumer. We’ve built a strong acquisition engine and scaled rapidly, and now we’re looking for a leader to own what happens after the first purchase. This role owns the entire subscriber business, from retention and churn to customer experience and lifetime value. It’s not just lifecycle marketing or customer support. It’s about building a system that turns customers into long-term, high-value subscribers and drives sustainable, profitable growth at scale. The Mission: Own and scale Freebird’s post-purchase experience to maximize subscriber lifetime value. Every part of the journey, from onboarding to renewal to long-term engagement, should drive higher retention, stronger engagement, and more revenue per subscriber. Your mandate is simple: turn customers into long-term, high-value subscribers. What You’ll Own: Subscriber Retention & LTV - Own the health and growth of the subscription business. Customer Journey Optimization - Redesign the full lifecycle experience. Subscriber Revenue Growth - Increase t...