Member Experience Representative

Job description

Job DetailsJob Location: Davie Family YMCA - Mocksville, NC 27028Position Type: Part TimeSalary Range: $10.00 - $11.00 HourlyJob Shift: VariableThe member experience representative is responsible for increasing membership engagement, growth and retention. Primary responsibilities include strengthening member commitment through authentic personal relationships and delivering excellent service to members, guests and program participants. Effectively performs administrative duties including use of computer programs pertaining to membership administration. The member experience representative partners with the wellness coach to create a welcoming, safe and seamless orientation experience for new members. Essential Functions: Service Skills: Greet and assist all members, potential members and staff in a professional and friendly manner. Conduct tours with prospective members, explaining the benefits of membership, the YMCA mission, volunteer opportunities and financial assistance. Ask prospective members to join and make follow-up contact with those who do not. Use Listen-First skills with health-seekers and other members to determine goals and connect them with appropriate staff, progr...