Treasury Mgmt Customer Exp Specialist II (SafeCash)

Job description

Description Job Summary: The Treasury Management Service & Onboarding (S&O) Specialist within the SafeCash/Managed Courier (Cash Receivables) team has a pivotal client-facing role providing direct support for clients, sales partners, and technical contacts working with SafeCash clients. This role involves ownership of the SafeCash/Managed Courier product implementation, onboarding, technical training, and ongoing maintenance tasks for cash solutions. The specialist is responsible for servicing and research related to specialized products, identifying and prioritizing issue resolution, and ensuring adherence to timelines and achievement of milestones through a disciplined approach to implementation, service, research, and issue resolution. This role also requires strong working knowledge of cash vendors and the ability to manage customer profiles within vendor portals. Key Responsibilities: Client Relationship Management: - Develop and manage strong relationships with clients utilizing Huntington’s Specialized Product solutions, offering ongoing support to ensure evolving needs are met. - Take ownership of service and research inquiries, troubleshoot issues, and resolve any concerns...