Manager, Customer Advocacy and insights

Job description

Manager of Customer Advocacy and Insights About the Role: The Manager of Customer Advocacy and Insights owns the end-to-end process of capturing, synthesizing, and activating customer insights across the organization. This role partners closely with Sales, Field leadership, and cross-functional teams to transform customer conversations into compelling stories, actionable insights, and reusable use cases that inform strategy and enable the field. This is a qualitative, data-driven role dedicated to storytelling, customer advocacy, and institutionalizing customer knowledge—not traditional data analytics or reporting. What You’ll Do: - Aggregate and synthesize customer insights from customer meetings, notes, recordings, and field interactions into clear, actionable narratives. - Build, maintain, and evolve a centralized repository of customer use cases, success stories, and deal deconstructions that can be easily accessed by the field. - Write and distribute win wires and customer success stories that proactively highlight customer outcomes, value realization, and standard methodologies. - Ensure sales teams and cross-functional partners have access to accurate, up-to-date customer in...