UX Researcher

Job description

Overview The role: As a UX Researcher, you’ll work across Identity Security domain to build a deep, shared understanding of users, their needs, and their pain points. This is a cross-product role focused on improving decision-making at both the product and portfolio level. You’ll partner closely with Product Management and Design to inform discovery, reduce risk, and ensure user needs are consistently represented across a complex identity and access management (IAM) ecosystem. Your work will help teams design more cohesive, usable, and impactful experiences while avoiding siloed decision-making. Responsibilities: What you’ll do: Work as a thought partner to Product and Design leaders, helping teams frame the right problems and decide when research will meaningfully reduce risk. Lead research across discovery, validation, and iteration, selecting methods based on the decision at hand rather than process defaults. Collaborate closely with designers on study design and prototypes to ensure research is realistic, focused, and decision‑driven. Synthesize findings into clear perspectives that influence product direction, not just individual features. Spot patterns across products and jou...