Global eCommerce Manager

Job description

We’re looking for an experienced Global eCommerce Manager to lead the growth, performance and evolution of our global eCommerce ecosystem. Reporting to our Chief Operating Officer, and sitting at the heart of our digital strategy, this autonomous role is responsible for driving commercial results, delivering a seamless customer experience, and championing innovation across all online touchpoints. Why You’ll Love Working With Us: - A purpose‑driven brand that prioritises people, community and sustainability - A collaborative culture where ideas matter and collaboration is the norm - The autonomy to innovate, optimise and shape our global digital experience - Leadership scope across eCommerce, Customer Service and agency partners What You’ll Do: - Drive trade performance through data led, fact based insights and analysis - Continuously improve platform performance and UX, optimising conversion - Effectively manage digital agencies and development partners - Lead a small, passionate Customer Service team to deliver efficient and exceptional service - Lead, coach and grow your team What You Bring: - 5+ years in B2C eCommerce, retail and fashion experience highly regarded - Proven abili...