Debt Collection Supplier Manager

Job description

Help Australia and New Zealand’s leading lenders optimise their collections performance. Join our platform team to drive smarter, fairer decision-making across the entire credit lifecycle. You’ll take ownership of debt collection supplier performance, leveraging deep data insights to hit key targets and ensure our partners are delivering the best possible results for Equifax and our clients. What you’ll do: Own collections performance leadership with Debt Collection partners. Manage collections performance of client portfolios using data and insights generated by EFX analysts. Provision of commentaries to performance MI to explain collections performance from Debt Collection suppliers and assess against objectives set. Influence the performance outcome of Debt Collection suppliers through insight into the drivers of performance, challenging the suppliers to ‘raise the bar’. Obtaining analysis, feedback and insight from DCAs to support variance to explanations (above and below expectations) and provide information to the Recoveries Management team and Clients directly. Work with EFX analysts and operations to ensure you have a holistic view of DCA performance Ensure that governance...