Commercial Lines Customer Contact Representative - Hybrid

Job description

There’s never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey. It is an exciting time to join NJM as we are expanding into other states. Become a member of our team and you’ll be part of company who operates for the benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more! The Commercial Lines Contact Representative is the primary NJM customer contact via the phone, or other means of communication for commercial lines business. The representative provides timely customer service via incoming telephone calls in an automated call delivery environment. They assist with responding to inquiries from direct written policy holders, agents, regulatory agencies and internal sources. They assume ownership and timeliness in handling customer inquiries and policy change requests in an efficient, accurate...