Ophthalmic Services Representative

Job description

Description JOB SUMMARY: An OSR is a multi-skilled person trained to facilitate medical practice operations. The OSR assists patients, the manager, physicians and clinical staff to ensure operational efficiencies. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Identify yourself to internal and external customers by wearing your identification badge at all times. - Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. - Deliver outgoing correspondence and mail to the mailroom and other locations as appropriate. - Collect incoming mail from the mailroom, sort, and deliver to the appropriate person in the department. - Maintain office supply inventory. Receive and deliver office supplies. - Run work-related errands for physicians or manager. - Prepare charge tickets for the next day appointments. - Answer telephones promptly and in a professional manner according to Corporate customer service standards. Take a comprehensive message when appropriate. If transferring the call, advise the patient prior to the transfer. Follow-up as appropriate to resolve the caller’s issues. - Schedule patient appointments correlated between physician and...