Customer Value Creation Manager

Job description

What you will do. A glimpse in your role As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers. In close collaboration with the Global Account Sales teams, you will contribute to building a high-touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners. Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C-level to the design, execution, and governance of customised action plans. Main responsibilities: In this role, you will support the value creation process across its four key phases — open eye meetings, value creation workshops, action plan definition, and ongoing steering committees — by: (with the support of a junior resource and a data analyst) - Running comprehensive client diagnoses ahead of meetings and workshops, including: - Analysis of client performance and da...