Customer Care Team Lead

Job description

About Us Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally. The Opportunity: We’re looking for an experienced Customer Care Team Lead to lead a busy and hardworking team based in Somersby. You’ll oversee a high-volume customer care function supporting municipal customers, councils and residential customers. The team manages a broad range of enquiries, including missed bin calls, additional bookings, maintenance requests, and council-related service requests. This is a hands-on leadership role where you’ll be responsible for workload management, resource planning, team performance, and complaints resolution, while also stepping in to support the team when volumes ar...