Member Services Representative Part Time

Job description

Replies within 24 hours Please no phone calls. We will review your application and if we feel you are qualified we will call you for an interview. Please fill out application and resume. If one is missing we will delete your name from the job posting. Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities - Greet members, prospective members and guests, providing exceptional customer service. - Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members into the system. - New member sign-up. - Take prospective members on tours. - Facilitate needed updates to member’s accounts. - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. - Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements: - Customer service background preferred. - Basic computer proficiency. - A passion for fitnes...