Technical Account Manager (all genders)
ABOUT YOU SE & Co. KG · New York City, New York, US
Job Description - Own and manage 5-10 enterprise customer relationships from a technical perspective - Act as trusted advisor for platform usage, integration...
Job description
Job Description: - Own and manage 5-10 enterprise customer relationships from a technical perspective - Act as trusted advisor for platform usage, integration best practices, and architecture decisions - Translate complex customer requirements into actionable feature requests and influence the product roadmap - Map business needs to product features and drive proactive adoption - Coordinate technical escalations with solution engineering, support, and product teams - Lead technical QBRs, integration reviews, and roadmap alignment workshops - Monitor platform health, usage, and KPIs, recommending improvements Qualifications: - Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience - 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting - Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant - Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations - Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native) - Strong skills in reading architecture diagrams, API documentation...