Retail Operations & Training Coach (Content Development Focus)

Job description

We’re looking for a Retail Operations & Training Coach to support our franchise and corporate store network. This is a hybrid role that combines hands-on, in-store coaching with structured classroom-based training. You’ll work closely with store teams to lift performance, embed operational standards, and support new store openings, while also delivering engaging training sessions and programs. This role requires someone who is just as comfortable working on the floor during busy service periods as they are facilitating structured training. About the Role: Reporting to the Training Manager, you will play a key role in ensuring operational excellence across the network by translating in-store practices into clear, structured training content. You’ll be responsible not only for coaching teams but also for developing and refining training materials, SOPs, and operational resources to ensure consistency across all locations. Key Responsibilities: - Provide hands-on operational coaching and support to franchise and corporate store teams - Deliver structured training sessions and performance improvement initiatives - Support new store openings and on-the-ground training - Develop, write,...