Mystery Shopper

Job description

Project Overview We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit. Key Responsibilities: - Review the spa’s website before the visit to understand available services and booking options. - Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes). - Arrive at the spa early and observe the waiting area and reception environment. - During the visit, allow staff to assess your needs and recommend treatments , rather than requesting a specific service immediately. - Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names). - Observe service quality, professionalism, and overall guest experience throughout the visit. - Take clear photos during the visit where appropriate. - Keep the receipt for reimbursement. Reporting Requirements: - Submit a detailed evaluation report within 24 hours after the visit. - Upload photos and the purchase receipt in order to receive reimbursement. Requirements:...