Library Assistant

Job description

Job Summary: The Library Assistant supports daily library operations, ensuring high-quality customer service and operational efficiency in alignment with OCOM Library’s mission to foster a professional, welcoming, responsive, and student-centered environment. This role provides reference assistance and support to faculty, students, and staff and requires strong communication, collaboration, and interpersonal skills. Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., but may vary based on staff and library coverage needs. Essential Duties and Responsibilities: - Provide exceptional reference services, including locating physical and digital resources, assistance in navigating the library website, answering reference and research questions in person, by email, or via chat, and e-resource support. - Perform circulation duties, such as circulating materials, assisting with checkout and self-checkout processes, and RapidILL interlibrary loan support. - Provides reference support to students, faculty, and staff at the Information Desk during the following hours: Monday–Friday, 10:00 a.m.–12:00 p.m. and 1:00–3:00 p.m. (schedule subject to change). - Process check-ins, check-outs, ho...