Director of International Customer Service

Job description

WHY JOIN ALO?: Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW: As ALO expands globally, we’re focused on creating best-in-class, elevated customer experiences that are both locally relevant and aligned with our global brand standards. The Director of International Customer Service will be responsible for ensuring that our global digital and customer support strategies are translated seamlessly across regions to best meet the needs of our customers. This leader will build and execute ALO’s international customer service roadmap, defining how we launch and scale support across markets, languages, and time zones. This role will have a direct line of sight over our training and quality function, setting new benchmarks for success as we scale to new markets. They’ll partner cross-functionally with external vendors and internal teams, such as Digital, Technology, O...