Concierge - Part Time Evening Shift (Th/Fri 5:30-10:30 Sat 1-11:30)

Job description

Concierge - Part Time Evening Shift (Th/Fri 5:30-10:30 Sat 1-11:30) Position Summary: Stony Brook Medicine's Concierge Services in a hospital setting encompasses many different roles and responsibilities. It is an important and concentrated area in a healthcare facility. We are responsible for the delivery of the critical components of the Patient Experience, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult. The need for diversified skills is necessary to effectively meet regulatory requirements, carry out established visitation guidelines that include capturing visitor data, consult with nursing units, advocacy, hospital leadership, concierge leadership to establish appropriate visitation. Concierge Services encompasses the Main Lobby Information Desk and Children’s Lobby and mobile Kiosk Podiums and locations. Duties of a Concierge may include the following but are not limited to: - Courteously greets all visitors upon arrival to the hospital. - Oversees patient and visitor interactions i...