Helpdesk Analyst

Job description

$24.38 - 28.04 Schedule: Monday - Friday; 8:00 am - 4:30 pm Location: 3 days in Skokie ( 60077) per week 2 days in Chatham (60619) per week The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization. He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance. The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Carelogic EHR. Responsibilities: Qualifications: Benefits: - Interpret, analyze, diagnose, document, and resolve first and second level customer service issues related to supported hardware, application/operating systems software, and LANs/WANs - Perform local and remote phone and electronic support and incident response to users - Troubleshoot desktop applications and configurations; i.e. Windows, Microsoft Office, VPN connectivity, etc. Investigate recurring issues and provide solutions to address...