IT Service Desk Technician

Job description

Overview At John Sisk & Son, we’re more than a construction company, we’re a family-owned business with a global reach, committed to building excellence in every project. We deliver trust, certainty and value to our clients while embracing innovation and shaping the future of construction. The Service Desk Technician role is responsible for the customer facing and 1st line support role within the Service Desk, on a day-to-day basis and to provide support and feedback to the Management & team coordinator in the running of the department. The role also ensures that incidents and requests are processed within our service level agreements and resolved to customer satisfaction. Responsibilities: - Provide 1st level response to technical software and hardware incidents for all Group users, to agreed service levels both in terms of performance and customer satisfaction. - Liaise with 2nd level technical support staff to ensure support response times are within agreed limits - Installation and configuration of approved hardware, software and mobile devices - Creating, updating and flagging knowledge base articles as required - Clearly communicate technical solutions in a user friendly and...