Manager, Support Services- Travel Agency

Job description

Overview Travel Leaders Network (www.TravelLeaders.com), as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success. Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually. Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer. Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better. Responsibilities: Responsible for leading the full employee lifecycle, including recruiting, selection, onboarding, training, workforce planning, performance coaching, and corrective action. Clearly communicates job responsibilities, performance expectations, and operational standards to ensure consistency and accountabili...