Patient Experience Principal

Job description

Become a part of our caring community The Patient Experience Principal is responsible for shaping and driving patient experience improvement across CenterWell Primary Care. Partnering closely with clinical, operational, marketing, digital, and enterprise teams, the Patient Experience Principal ensures patient experience insights inform priorities, decisions, and ways of working across the Primary Care Organization. The Patient Experience Principal focuses on a holistic view of patient experience and leads efforts that move beyond any single metric. While anchored in Primary Care, this role partners closely with other CenterWell Experience leaders to surface and translate patient insights into improvements across the broader CenterWell ecosystem. The Patient Experience Principal operates with significant autonomy, influences across a matrixed organization, and serves as a trusted advisor to senior leaders on experience strategy and transformation. Key Responsibilities: Patient Experience Measurement & Insight: - Lead the patient experience strategy for Primary Care, ensuring a holistic view of experience that integrates quantitative and qualitative patient feedback. - Oversee experi...