Donor Relations Associate

Job description

Responsibilities About the role: This role focuses on providing exceptional customer service to donors with the goal of increasing donor frequency and retention. Under direct supervision, the position involves a variety of tasks including rebooking donation appointments, educating donors on the donation process, and enrolling them in frequent donor programs. The role also supports Donor Services by managing donor flow, monitoring wait times, and resolving any customer service issues. Additional responsibilities include administering marketing and customer service surveys, collecting data for reports, presenting promotional items, and ensuring compliance with internal SOPs and external regulations. This position requires a proactive approach to donor engagement and an ability to communicate effectively with donors, staff, and coordinators to enhance the overall donation experience. What we offer: - Competitive Pay: $17.00/hour - Make a Difference: Be a crucial part of our mission to save lives and support our community. - Growth Opportunities: Gain valuable experience in the healthcare industry and advance in a supportive environment. What you’ll do: - Welcome Donors with a Smile: P...