Customer Service Representative I - Genetics

Job description

Scheduled Hours 40 Position Summary: Responsible for greeting, providing accurate information and meeting the needs of the customers of the Department Office. Position is the first and main point of contact for all customers visiting and/or contacting Department Services. Job Description: Primary Duties & Responsibilities: Greets, directs and assists all customers. Determines the needs of the customer and responds accordingly, seeking assistance or additional resources when necessary. Responds promptly to customer's concerns and follow up when applicable. May provide information on department products available for purchase and process transactions. Responsible for main department telephones lines and email account. Responsible for the appearance of the reception area and front desk area. Must be kept neat and well stocked with supplies utilized by customers and staff. Maintains files. Maintains and updates a variety of data sets used in assisting the department in evaluating its operational performance. This may include spreadsheets and databases. Perform other duties as assigned. Working Conditions: Job Location/Working Conditions: Normal office environment. Ability to work flexi...