Customer Support Administrator (IT Specialist)

Job description

Overview GovCIO is looking for a Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Atlanta, GA. Responsibilities: - Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. - Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation. - Install software patches, updates, and upgrades, including remote server and workstation administrations. - Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems; and monitor network traffic and optimize network performance. - Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. - Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment. Qualifications: High School with 6 - 9 years customer support (or commen...