Casino Host-BEL - 18-month Contract

Job description

Position Summary Under the general direction of the Regional Marketing Manager, the Guest Relations Host will be responsible for networking with our VIP guests in conjunction with our Operations Managers to drive ultimate experiences and provide personalized service levels to enhance their loyalty, while ensuring adherence to all policies and procedures. The Guest Relations Host position will strive to build, sustain, and manage solid relationships with our VIP guests encouraging them to use their player rewards card. Ensures adherence to the Company’s policies and procedures, motivates, and leads by example and supports Great Canadian’s learning environment while establishing a safe and welcoming work environment for all team members. This is a 18-month contract position. Key Accountabilities: - Uses effective and efficient guest service skills and provides personalized attention to build new guest relationships and maintain or enhance exiting Guest relationships - Greets guests and welcomes them to the casino - Recognizes frequent guests and introduces them to Guest Relationship Managers (and/or Slot Management team) in order for them to check play and welcome our guests - Explai...