Content Design, Senior Associate

Job description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Payments and Proprietary Wallets, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. This role is located within the Payments and Connected Commerce team, building innovative payment and lending options, taking friction out of payment experiences and providing flexibility in how customers pay and borrow. Job responsibilities: - Develop and implement content strategies and content designs for products and features, ensuring alignment with user experience principles and business objectives - Deliver Content Designs through rigorous approval process, including Legal, Risk, Controls, and Compliance - Collaborate with cross-fun...