Jr. Client Experience & Forms Specialist

Job description

Job Description: Jr. Client Experience & Forms Specialist Jonas Software – Premier Division: Compensation & Role Details: Expected Salary Range: $55,000 - $65,000 CAD, depending on experience and qualifications Role Type: New Role AI Disclosure: AI is used to screen, assess, or select applicants for this role Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App! The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients’ businesses by filling the role of Customer Support Specialist. This is a great opportunity to join a growing team rolling out a brand new product. JOB RESPONSIBILITIES: Act as team lead Become the product expert: Troubleshoot and resolve customer issues in a timely manner Train users over the phone and online meetings on how to complete different tasks using the application Deliver remarkable customer service through empathy and professional...