Refill Pharmacy Technician (CSR) - Freedom - Remote, AZ; Onsite, MA

Job description

Training Schedule: 8 - 10 weeks from 9a - 5:30p, EST Mon - Fri. Post Training: We'll have two schedules to choose from post training either; Mon - Fri, 12:30p - 9p EST OR Sun 10a - 4p as well as Mon, Wed - Fri 10a - 7p. This is a permanent work from home position within the state of Arizona, or onsite in Massachusetts. - Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Refill Pharmacy Technician at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference: - Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers. - Pay attention to detai...