Call Center Training Manager

Job description

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com Core Responsibilities: People Leadership & Talent Development (Extensive Emphasis) Curriculum Design & Instructional Architecture (Extensive Emphasis) - Lead, mentor, and develop a diverse team of trainers, instructional designers, and subject matter experts - Build a strong learning culture focused on accountability, coaching, continuous improvement, and career progression - Establish clear performance expectations, competency models, and development plans for training staff - Coach trainers and operational leaders on facilitation, adult learning principles, influence, and behavioral change - Identify high-potential talent and build succession pl...