Customer Service Representative

Job description

Job Description: Location: Indianapolis, IN. This is a hybrid position with 1 day work from home. Shifts: Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time *8-hour shift and a 30-minute lunch break. Compensation: $18: Company Overview: Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves. Summary: The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors. Responsibilities: Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc. Perform data entry and other administrative functions Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely com...