AVP, Rewards IT Lead Analyst

Job description

Role Summary/Purpose: The AVP, Lead Analyst, Reward IT is responsible for end-to-end (wing-to-wing) execution and operational management of assigned Synchrony client loyalty programs. This role partners closely with Client Marketing, Product, Technology, Operations, CSS governance teams, Testing, and vendor partners to ensure loyalty program rules, promotions, statement messaging, and reward processing are implemented accurately, controlled appropriately, and operated with strong discipline. This position requires a blend of loyalty domain expertise, systems and data fluency, and operational rigor to deliver excellent client and consumer outcomes in a fast-moving, highly regulated environment. The role also supports continuous improvement and modernization efforts, including standardization of program configurations, automation of controls, improved reporting, and stronger integration patterns across loyalty platforms. Essential Responsibilities: Loyalty Program Delivery & Operational Ownership Own day-to-day operational execution for assigned loyalty programs, including ongoing maintenance, monitoring, issue triage, and stakeholder communication. Translate client loyalty strategie...