Clerical Support Clerk, Integrated Care Team/DTES

Job description

Description JOB SUMMARY: Works across multiple sites/clinics/services carrying out a variety of customer service, transcription, client bookings (referrals, screening, registration), reception and clerical support functions to support Integrated Care Teams and/or Community Care Services. Works in collaboration with the Integrated Care Teams, Community Care Services and the Fee for Service GP Partnerships and the framework of the concept of the client and family care model and the DTES 2nd generation strategy as well as the established vision and values of the organization. QUALIFICATIONS: Education & Experience Grade 12. Office Administration Certificate, Medical Terminology and one year recent related experience working with individuals with primary care, mental health or substance use health concerns or an equivalent combination of training and experience. Knowledge, Skills & AbilitiesExceptional customer service and communication skills.Knowledge of community, social and mental health resources in the DTES.Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.Knowledge and experience in Trauma Informed Practice,...