Customer Service Rep I - PHC

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction. Job Responsibilities: - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Documents calls and intakes in computerized record keeping system (Productivity) - Verifies and updates demographic information such as address and telephone number in computerized records Qualifications: - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with co-workers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Education and Experience: - High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience - Must meet any licensing requirements necessary for specific location - Compu...