Supervisor, Onsite Service

Job description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. JOB SUMMARY & SCOPE: The Onsite Services Supervisor is responsible for providing consistent service oversight and operational support to onsite service technicians and customers. This role maintains an organized and proactive supervisory approach, leveraging management reports and operational data to support effective planning, resource utilization, and service delivery. The Supervisor develops contingency and support plans to address business needs and operational challenges, while continually evaluating onsite service operations and implementing efficiency and process improvements. The Onsite Services Supervisor is accountable for managing, motivating, and developing the onsite service team while promoting high levels of customer satisfaction and consistent performance across all key areas of the field service business. This role supports business growth through talent development, hiring support, s...