Scheduler Rep I - Remote

Job description

JOB SUMMARY: The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient’s anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Others may be assigned. If assigned to Financial Clearance: - Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit - Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility - Assist other team members where necessary - Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requiremen...