Customer Care Specialist I (34318)

Job description

Job DetailsJob Location: Jacksonville, FL 32246Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Summary The Customer Care Specialist I serves as the first point of contact for KLS Martin customers. This entry-level position is dedicated to delivering exceptional customer service by responding to inquiries, processing orders and quotes, resolving basic issues, and ensuring a positive overall experience. The Specialist communicates with customers across multiple channels, providing accurate and helpful information in a timely manner. This role offers a valuable opportunity to gain experience in an office-based customer service environment and build a strong foundation in customer-facing and administrative skills. Essential Functions, Duties, and Responsibilities: Customer Support: - Provide responses to customer inquiries via phone and email. Ensure timely, professional, and accurate communication Issue Resolution: - Resolve basic customer issues related to products or services, such as order status inquiries, product information, or account-related questions Order/Quote Processing: - Process orders/quotes, including placement, modification...