Guest Relations Manager, Hope Lodge

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency. The salary for this role will be $44,000/yr. ESSENTIAL FUNCTIONS: Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%) Manage guest referrals, screening, and room allocation to maximize occupancy (25%) Supervise front desk operations including phone inquiries and guest requests (15%) Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%) Track and analyz...