GUEST SERVICES - FT

Job description

RESPONSIBILITIES: - Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. - Check guests in and out efficiently and in a friendly manner. - Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality. - Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions. - Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. - Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. - Monitor room availability. - Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. - Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls. - Know how to clean guest rooms to standards. - Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhe...