Customer Service Specialist - Grants

Job description

- Make a real impact and help customers navigate their home loan journey, delivering solutions that truly matter and supporting positive outcomes at every stage. - Grow your expertise and gain hands-on experience with industry-leading systems and processes, with full training provided and opportunities to develop specialist skills in a high-profile area of retail banking. - Join a collaborative, supportive team and work alongside experienced colleagues in a bi-coastal environment, where your ideas are valued and your contribution helps shape best practice across the business. Do Work That Matters: Retail operations support the end-to-end loan process for both CBA and Bankwest brands, covering home loans, personal loans, credit cards, credit variations, and overdrafts. Our teams manage everything from initial credit decisioning through to settlement and funding, with a strong focus on operational efficiency, customer experience, and regulatory compliance. See Yourself in Our Team: Join our Grants team and help customers move confidently through the phases of their home loan. You’ll process and check scheme eligibility, keep brokers and lenders updated with clear, professional commun...