IT Support Specialist

Job description

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. - Implements routine changes on production systems per direction and guidance from Administrators. - Supports the integration of new technologies into existing infrastructure. - Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. - Deploys standard repeatable build outs. - Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). - Supports routine backup strategies and disaster recovery tests. - Reviews system performance indicators and raises issues to more senior level team members. - Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required....